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COVID-19 Letter From Our Administrator

Dear Family Members and Guardians,

I would like to personally thank you for your patience during this very unusual time we are all facing.  This is an unprecedented time for all of us and we appreciate the support and kind words of encouragement we have received.  We continue to monitor and look to our state and federal governing bodies on updates for COVID-19.

 Most of you already know that we are a center managed by Athena Health Care Systems.  Athena is the largest provider of skilled nursing and post-acute care services in southern New England.  As a result, we have access to many policies and procedures to plan for such circumstances and access to additional resources for planning and contingencies.

 Some of those contingencies include ensuring that we have adequate staffing in times of natural and other disasters and access to needed provisions to ensure uninterrupted care of our residents, including food, medical supplies, and other necessities.

 Our center has many policies and procedures for regular cleaning and infection prevention protocols, all of which we follow daily.  During flu season and certain times of the year, we are at an increased level for infection prevention.  We are now at an even more heightened level.  We have stepped up our typical cleaning and disinfecting schedule that would be in place during flu season to include an enhanced cleaning schedule and upping our surface cleaning on high contact areas, to name a few.

 We all have many questions on COVID-19 and will leave that to our local and national leaders to share.  However, we know one of your biggest questions is, “How can I visit with my loved one?”

 The facility has a device equipped with the ZOOM application.  ZOOM allows video chats with its users.  Messages will get posted on our Facebook page instructing people on how to set-up a time to use the above.  Our Facebook handle is @TremontRehab.

 As soon as we know of any changes to the restrictions on visitors, we will let you know.  We will provide email updates as often as possible.  If you have Facebook – please like and follow our page and look for updates there as well.  We are also in the process of holding a “Town Hall” conference call each week to bring you up to date on our efforts in our center and provide an opportunity for Q and A with our leadership team.  If you are interested, please look for an email coming directly from ZOOM where they will provide you with a conference call telephone number and pass code to dial into for that call.  As of this email, the first call is planned for 2:30 PM on Tuesday, March 24, 2020.  The “Town Hall” conference call will continue each Tuesday at 2:30 PM thereafter during this period of visitor restriction.  We look forward to connecting with you at that time. 

 If you prefer using email, you can send us your questions to: Info@TremontRehab.com.  Our team will work hard to ensure a quick response.

 Please continue to reach out if you have any further questions.

 Thank you again for your understanding.

 Respectfully,

Michael Medeiros, RN, LNHA

Nursing Home Administrator

March 23, 2020